H&R Block has charged me fees for Tax return services and its been more that * months n...

GetHuman3771457's Track a Tax Return issue with H&R Block from October 2019

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The issue in GetHuman3771457's own words
H&R Block has charged me fees for Tax return services and its been more that * months now I stand at deadlock. Every time a new person come assures and disappears. Pathetic Customer service!!!**I did filling of my tax return ( me and my wife jointly) and H&R block charged me for the services.***Suddenly I got letter from IRS in June to pay additional amounts.***I approached H&R in June **** and they validated and found that the ITIN for my kids has expired and needs to be renewed. Why this was misses at first stage? H&R block call themselves TAX experts… is this the expert service?***H&R block filled for ITIN Renewal in June **** and assured me to get response in * months. Now its almost * plus months.***The person I was interacting with stop responding in mail and H&R block connected me with separate agent. ***The agent call me and after understanding the problem statement, transfers it to other agent.***The other agent start working and take authorization letter from me to speak to IRS and I provided. After that the agent disappeared and stop responding to my mails.***Today I again called H&R block customer service and they assured me a call by **:** noon on *****.***No call came and I again called H&R block customer and new appointment date is ***** at **:** AM.**This is going in loop. Its very frustrating and very unprofessional behavior demonstrated by H&R.***Name – Rishi Kumar Borah and Kobita K Borah**Email ID – *****@***.com*Phone – *** *** ****.

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H&R Block

Track a Tax Return issue
Reported by GetHuman3771457
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 16156 others
0 customers following this

Timeline

GetHuman3771457 started working on this issue
Oct 15th, 2019 8:28pm