I recently filed my Virginia state taxes at your Williamsburg office at, ******* John T...

GetHuman2945414's customer service issue with H&R Block from May 2019

Help with my H&R Block issue
The issue in GetHuman2945414's own words
I recently filed my Virginia state taxes at your Williamsburg office at, ******* John Tyler Hwy*Williamsburg, VA *****.*The Virginia state tax office has informed me that the agent who filed my state taxes did so wrong and that I need to file an amended return. This mistake on your employee’s part has caused extreme financial crisis for my family, as I have recently separated from the military and am still trying to find work. I cannot stress how much this mistake, which should have been avoided by using the “professionals” that are employed by you. The employee that has made this careless mistake is, Nathalie Bolton and she works at the office I have listed above. I want to know how I can fix this and if I do choose to file an amended return through your company will it be free this time, seeing as how I put my state taxes in your hands and am suffering for it. *Thank you for your time,*Paul Robinson ***** Middle St apt*****Williamsburg, VA *****

GetHuman2945414 did not yet indicate what H&R Block should do to make this right.

How GetHuman2945414 fixed the problem
I was contacted after filing a complaint and have an appointment with a representative from H&R Block who will meet with me at a local office to resolve the issue in person
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H&R Block

Customer service issue
Reported by GetHuman2945414
May 18th, 2019 - 2 years ago
Fixed
GetHuman2945414 shared how to fix
Seen by 10 customers so far
Similar issue to 14907 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman2945414 started working on this issue
May 18th, 2019 4:19pm
GetHuman2945414 indicated the issue is not fixed yet.
May 19th, 2019 4:25pm
GetHuman2945414 indicated the issue is not fixed yet.
May 19th, 2019 9:11pm
GetHuman2945414 indicated the issue is not fixed yet.
May 19th, 2019 9:12pm
GetHuman2945414 confirmed the issue is fixed. Hooray!
May 21st, 2019 4:32pm
GetHuman2945414 confirmed the issue is fixed. Hooray!
May 21st, 2019 4:34pm