I have been trying to file my **** returns using H&R Block Premium * State. Because I h...

GetHuman-eyesofat's Software Problem issue with H&R Block from May 2019

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Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-eyesofat's own words
I have been trying to file my **** returns using H&R Block Premium * State. Because I had my AGI typed in incorrectly, the return was rejected twice. Today, I went back in and tried again. The screen shows a progress bar that says it is sending, then the progress bar disappears and I am on the same screen...the "Next" button is grayed out, and the "Send" button is blue, as though I had not sent it. So, I hit the "Send" again, thinking there had been an interruption, and got the same results. When I go to "Check Status", I get a message that my return hasn't been filed. BUT when I check my account for the card to which I charged my State filing fees, the fees have posted twice. At this point, I'm not sure if my returns have been sent twice or not at all. I entered the information to pay the taxes to both State and Federal to come out of my checking account, and definitely don't want that to hit twice, besides the fear that the returns have actually been SENT twice, which could cause all kinds of havoc with the agencies. How do I get this resolved?

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H&R Block

Software Problem issue
Reported by GetHuman-eyesofat
May 15th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 14862 others
0 customers following this


GetHuman-eyesofat started working on this issue
May 15th, 2019 4:32pm

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