This year I did my taxes with H&R Block like I always do and this year I had a horrible...

GetHuman2847551's customer service issue with H&R Block from May 2019

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The issue in GetHuman2847551's own words
This year I did my taxes with H&R Block like I always do and this year I had a horrible experience, The lady I went to in Sheldon Iowa was so rude and she did not want me to get a tax return. The first time I went there she sent me home and told me I wasn’t going to get a tax return because I had no income but I did have a income of $**** but I have * child and I’m a full time student and single mom, but I made another appointment and I had her call her boss to ask if they could at least run it and try since she didn’t even do that the first time, so she called her boss and her boss told her to see and so she checked and I got a tax return back of $**** she then charged me $***.** to file my taxes when all I had was * w*. And then I found out my sons dad didn’t claim him so I called her and told her I needed to amend my taxes because I needed to add my son, she told me it wasn’t worth it because the amount it’s going to cost to amend my taxes and add him would be the same amount as adding my child, which I don’t believe is true, plus she didn’t even check on the computer. She had a horrible attitude the whole time with me and at one point even admitted she didn’t even like her job. Can you guys help me at all? Please and thank you!

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H&R Block

Customer service issue
Reported by GetHuman2847551
May 2nd, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 14638 others
0 customers following this

Timeline

GetHuman2847551 started working on this issue
May 2nd, 2019 2:35am