POOR CUSTOMER SERVICE. I went to get my taxes done today at the **** Douglas Street, Vi...

GetHuman-quackey's customer service issue with H&R Block from April 2019

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The issue in GetHuman-quackey's own words
POOR CUSTOMER SERVICE. I went to get my taxes done today at the **** Douglas Street, Victoria BC Location. I was there for * hour and ** mins. My appoint was shecdualed for **pm. THe person doing my taxes did not do the check list on the inside of the booklet, there for had no idea I was a student. He also had to get to other people to check over his work, since it was not as simple as what I beleive.. he hardly expalined anythingg to me. I am ***% certain that they are not done correctly and I know nothing about donig taxes. I was also charge *** dollars despite being Both a full time student and A CF Veterean with a CF Apprciatetion Card. Please tell me what can be done to rectify my fears as after over ten years of letting H&R Block do my taxes I might look for a new survice provider becuase I do not want someone that seem very uncertain and comes across as imcopenetent donig my taxes again in the future.

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H&R Block

Customer service issue
Reported by GetHuman-quackey
Apr 25th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 14501 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-quackey started working on this issue
Apr 25th, 2019 9:22pm
GetHuman-quackey indicated the issue is not fixed yet.
Apr 26th, 2019 2:05am
GetHuman-quackey indicated the issue is not fixed yet.
Apr 26th, 2019 2:42am