GetHuman-mishalkh's Refund issue with H&R Block from April 2019
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Help with my H&R Block issue
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Top Tip from another customer
If you are looking for a refund you should contact GoDaddy immediately through your account or over the phone.
The issue in GetHuman-mishalkh's own words
I need a refund ... Hi, I am using H and R block for my taxes this year, I selected "Plus" in the beginning so I could get live chat help from agents while I filed my taxes. I tried to ask them for assistance and they assured me I would receive a phone call to have my issue addressed. I did not receive a phone call. I then tried to contact them again and the agent said that they had no record of the previous conversation. So then I asked them my question and they were able to resolve it. But then I a was about to file my taxes and it is saying I now owe ***.** total for a chat with "ask a tax pro"? I had already paid $**.** for the basic agent chat service, which is all I used, why am I being charged an additional $**.**?**Please resolve this ASAP, as ***.** is too much, and I will not be able to file with H and R block this year if it is that expensive. Other software is giving me less of a refund, but will end up costing less. **Mishal
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