I need a refund

GetHuman-mishalkh's Refund issue with H&R Block from April 2019

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The issue in GetHuman-mishalkh's own words
I need a refund ... Hi, I am using H and R block for my taxes this year, I selected "Plus" in the beginning so I could get live chat help from agents while I filed my taxes. I tried to ask them for assistance and they assured me I would receive a phone call to have my issue addressed. I did not receive a phone call. I then tried to contact them again and the agent said that they had no record of the previous conversation. So then I asked them my question and they were able to resolve it. But then I a was about to file my taxes and it is saying I now owe ***.** total for a chat with "ask a tax pro"? I had already paid $**.** for the basic agent chat service, which is all I used, why am I being charged an additional $**.**?**Please resolve this ASAP, as ***.** is too much, and I will not be able to file with H and R block this year if it is that expensive. Other software is giving me less of a refund, but will end up costing less. **Mishal

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H&R Block

Refund issue
Reported by GetHuman-mishalkh
Apr 13th, 2019 - 2 years ago
Fixed
Seen by 31 customers so far
Similar issue to 13394 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman-mishalkh started working on this issue
Apr 13th, 2019 10:34pm
GetHuman-mishalkh indicated the issue is not fixed yet.
Apr 14th, 2019 2:42am
GetHuman-mishalkh indicated the issue is not fixed yet.
Apr 14th, 2019 2:46am
GetHuman-mishalkh indicated the issue is not fixed yet.
Apr 14th, 2019 2:46am