Good Morning. I did my taxes online on ******** and chose to do the Tax Pro Review sinc...

GetHuman2729705's Complaint issue with H&R Block from April 2019

Help with my H&R Block issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2729705's own words
Good Morning. I did my taxes online on ******** and chose to do the Tax Pro Review since we had a K-* to file with our personal return and wanted to make sure we did everything correctly. It is now ******** and been almost a full week and we still have no tax documents returned to us from our "Tax Pro". I was promised to have them by **am this morning but as of **am I still do not have them. I am trying to be patient but this is getting a little unnerving. If I knew that it was going to be this much trouble I would not have done this part and spent an additional $** for a service that has not been beneficial to us in any way. This service was a waste of time and money. I have better sense and knowledge than your so called "Tax Professional". I have had to continually message the professional to get her to even work on looking at the returns or sending them back to me. She always has some excuse as to why it has not been done. I think we should receive a refund for this service as it has not been of any benefit to us. We have been long time H&R Block customers and would like to continue using your services. Thank you for your time and consideration of this issue.
Refund of the $**.**
How GetHuman2729705 fixed the problem
Finally just called H&R Block Customer Service line and was only on hold about * minutes and the rep was able to resolve the issue.
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H&R Block

Tax Pro Review
Complaint issue
Reported by GetHuman2729705
Apr 12th, 2019 - 2 years ago
Fixed
GetHuman2729705 shared how to fix
Seen by 14 customers so far
Similar issue to 13149 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman2729705 started working on this issue
Apr 12th, 2019 3:06pm
GetHuman2729705 confirmed the issue is fixed. Hooray!
Apr 12th, 2019 7:12pm
GetHuman2729705 confirmed the issue is fixed. Hooray!
Apr 12th, 2019 7:13pm

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