At the beginning of the appointment Amy quoted me $***.**. Then at the VERY end she cla...

GetHuman2710049's Complaint issue with H&R Block from April 2019

6 views | 12664 similar | 0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman2710049 to get a H&R Block rep on the line!
Always use the GetHuman Phone to call H&R Block. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2710049's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2710049 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2710049's own words
At the beginning of the appointment Amy quoted me $***.**. Then at the VERY end she claims she "forgot about multiple fees" which in turn- made my balance $***.** after she had done all this work that she originally quoted at $***, what happened to "upfront pricing". There should be no reason for her not to honor her first quoted price. I am only ** and very new to taxes and had a confusing job situation with * jobs last year so i figured a tax preparation place would be helpful. *I realized about an hour after i left that I could have added several legitimate deductions that I had not thought about at the time and would've saves me thousands of dollars. Then I called Amy to make sure she had not sent it in yet so we could make those changes. She was very hesitant and then rudely asked "what changes do you want to make?" then placed me on hold. When she came back to the phone, she claimed that it had already been filed. The MINUTE she said that- I received a text message that my taxes had been filed. I find that extremely suspicious. It is evident that she did not want to do her job and make the necessary changes to help me save money on my taxes. After this, she then proceeded to try to make me make a second appointment to do an amendment to add more deductions which would obviously cost another fee. i would like a full refund for the services offered because i was literally cost thousands of dollars for H&R block lying about sending in my taxes then putting me on hold to send it in that second so she would not have to take more time out of her day to help a paying customer. also i was quotes $*** upfront and she hit me with $*** at the very last second.

GetHuman2710049 did not yet indicate what H&R Block should do to make this right.

How GetHuman2710049 fixed the problem

We are waiting for GetHuman2710049 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2710049 fixes it.
This email address isn't valid

H&R Block

Complaint issue
Reported by GetHuman2710049
Apr 9th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 12664 others
0 customers following this

Timeline

GetHuman2710049 started working on this issue
Apr 9th, 2019 4:53pm