At the beginning of the appointment Amy quoted me $***.**. Then at the VERY end she cla...

GetHuman2710049's Complaint issue with H&R Block from April 2019

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The issue in GetHuman2710049's own words
At the beginning of the appointment Amy quoted me $***.**. Then at the VERY end she claims she "forgot about multiple fees" which in turn- made my balance $***.** after she had done all this work that she originally quoted at $***, what happened to "upfront pricing". There should be no reason for her not to honor her first quoted price. I am only ** and very new to taxes and had a confusing job situation with * jobs last year so i figured a tax preparation place would be helpful. *I realized about an hour after i left that I could have added several legitimate deductions that I had not thought about at the time and would've saves me thousands of dollars. Then I called Amy to make sure she had not sent it in yet so we could make those changes. She was very hesitant and then rudely asked "what changes do you want to make?" then placed me on hold. When she came back to the phone, she claimed that it had already been filed. The MINUTE she said that- I received a text message that my taxes had been filed. I find that extremely suspicious. It is evident that she did not want to do her job and make the necessary changes to help me save money on my taxes. After this, she then proceeded to try to make me make a second appointment to do an amendment to add more deductions which would obviously cost another fee. i would like a full refund for the services offered because i was literally cost thousands of dollars for H&R block lying about sending in my taxes then putting me on hold to send it in that second so she would not have to take more time out of her day to help a paying customer. also i was quotes $*** upfront and she hit me with $*** at the very last second.

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H&R Block

Complaint issue
Reported by GetHuman2710049
Apr 9th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 12664 others
0 customers following this


GetHuman2710049 started working on this issue
Apr 9th, 2019 4:53pm

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