I would like to transfer funds in my H&R Block emerald card to my other financial insti...

GetHuman2642961's refund request issue with H&R Block from March 2019

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The issue in GetHuman2642961's own words
I would like to transfer funds in my H&R Block emerald card to my other financial institution (Bank of America). I tried using the form I uam used to using every year, which I then fax to the number on the form, but this year the fax number is not in service. Then I am told by My H&R Block office to “just bring both cards with me to the financial institution I want to transfer to and they will do it right there” which did not sound correct to me. What do I need to do to get my money, other than the runaround ?! Please help with this matter ASAP. Thank you.
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H&R Block

refund request issue
Reported by GetHuman2642961
Mar 30th, 2019 - 6 mons ago
I have an issue with H&R Block too
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Seen by 7 customers so far
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Timeline
GetHuman2642961 started working on this issue
Mar 30th 9:12pm