I needed to reinstall the **** program due to getting a new computer, and now need to r...

GetHuman2642828's customer service issue with H&R Block from March 2019

Help with my H&R Block issue
The issue in GetHuman2642828's own words
I needed to reinstall the **** program due to getting a new computer, and now need to reinstall the **** Iowa state tax program. It is not listed as an option. It gave code WDPA. I have the .msi file (H&R Block Iowa ****.msi), but don't know how to use that directly.
GetHuman2642828 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman2642828 fixed the problem
I chatted with H&R Block. They took my email and verified that I owned the state program. They sent a link to download the software, which was an .exe installation file on Windows. I ran the .exe file to install the state program.
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H&R Block

Customer service issue
Reported by GetHuman2642828
Mar 30th, 2019 - 6 mons ago
I have an issue with H&R Block too
Fixed
GetHuman2642828 shared how to fix
Seen by 7 customers so far
Similar issue to 11498 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman2642828 started working on this issue
Mar 30th 8:35pm
GetHuman2642828 confirmed the issue is fixed. Hooray!
Mar 31st 4:45am