I tried to file my taxes online and it is not working because I don't have my W-* form...

GetHuman-tajih's refund request issue with H&R Block from March 2019

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The issue in GetHuman-tajih's own words
I tried to file my taxes online and it is not working because I don't have my W-* form from ****. I tried receiving it from the website but it was asking false qiestons such as something along the lines of a spouse. I am not nor have I ever been married so I don't know why that would be a choice. at first it didn't even accept my own birthdate. respectfully resolve the issues please so I can file my taxes on time. I am in the US Navy and I deploy a lot and work long hours. please help me I don't have much free time now. thank you
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H&R Block

refund request issue
Reported by GetHuman-tajih
Mar 30th, 2019 - 6 mons ago
I have an issue with H&R Block too
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Seen by 4 customers so far
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GetHuman-tajih started working on this issue
Mar 30th 10:24am