I visited your office on Silver Parkway in Fenton, MI. There were no customers waiting...

GetHuman2633452's complaint issue with H&R Block from March 2019

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The issue in GetHuman2633452's own words
I visited your office on Silver Parkway in Fenton, MI. There were no customers waiting or in the office having their taxes prepared. I asked to have my taxes prepared and asked if it were free. I was informed only if I do it online is it free. I must also mention that there was one of your tax prepares setting with nothing to do but converse with the receptionist. Why couldn't I have my taxes done for free when it was obviously a slow time? You'd think that you would want your office to look busy rather than ready to close. Can you explain this to me please? *Thank you,*Marie
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H&R Block

complaint issue
Reported by GetHuman2633452
Mar 29th, 2019 - 6 mons ago
I have an issue with H&R Block too
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Seen by 9 customers so far
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Timeline
GetHuman2633452 started working on this issue
Mar 29th 3:51pm