My son recommended H & R Block for filing my **** taxes online. He said this service w...
GetHuman2597964's customer service issue with H&R Block from March 2019
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman2597964 to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2597964's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2597964 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman2597964's own words
My son recommended H & R Block for filing my **** taxes online. He said this service would be free, as my income is under $**,***. *So, I set up an online account recently with H & R Block, & began answering their questions and entering my tax information.*However, I hit a glitch early on. Their web site would not accept my Social Security ****-SSA information. Sometimes, a portion of Social Security is taxable, & it must be entered on the ****. However, the H & R Block web site kept asking me for a ****-R.*After sitting on hold for half an hour, I then discovered that H & R Block only provides free tax filing for those who meet the income requirements AND are "age ** or younger." I am over **, so I am not eligible to use their web site for free online tax filing. *I feel that this age requirement should be clearly stated on the *H & R Block web site BEFORE one sets up an account. I also feel the H & R Block age requirement is discriminatory.*I am now receiving two emails daily from H & R Block, asking me why I am not finishing my tax return. I would like these emails to stop, and I would like my account information to be deleted from the H & R Block web site. Any assistance would be appreciated. Thank you,*Mrs. Megen Drake, *Orange, Calif.
GetHuman2597964 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman2597964 fixed the problem
We are waiting for GetHuman2597964 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.