My son recommended H & R Block for filing my **** taxes online. He said this service w...

GetHuman2597964's customer service issue with H&R Block from March 2019

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The issue in GetHuman2597964's own words
My son recommended H & R Block for filing my **** taxes online. He said this service would be free, as my income is under $**,***. *So, I set up an online account recently with H & R Block, & began answering their questions and entering my tax information.*However, I hit a glitch early on. Their web site would not accept my Social Security ****-SSA information. Sometimes, a portion of Social Security is taxable, & it must be entered on the ****. However, the H & R Block web site kept asking me for a ****-R.*After sitting on hold for half an hour, I then discovered that H & R Block only provides free tax filing for those who meet the income requirements AND are "age ** or younger." I am over **, so I am not eligible to use their web site for free online tax filing. *I feel that this age requirement should be clearly stated on the *H & R Block web site BEFORE one sets up an account. I also feel the H & R Block age requirement is discriminatory.*I am now receiving two emails daily from H & R Block, asking me why I am not finishing my tax return. I would like these emails to stop, and I would like my account information to be deleted from the H & R Block web site. Any assistance would be appreciated. Thank you,*Mrs. Megen Drake, *Orange, Calif.

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H&R Block

Customer service issue
Reported by GetHuman2597964
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 11121 others
0 customers following this

Timeline

GetHuman2597964 started working on this issue
Mar 26th, 2019 5:08pm

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