Sir*Madam,**Below is copied from your website. You will note it mentions FREE tax prep...
GetHuman-rcirr's complaint issue with H&R Block from March 2019
Help with my H&R Block issue
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The issue in GetHuman-rcirr's own words
Sir*Madam,**Below is copied from your website. You will note it mentions FREE tax prep and Free tax filing. When I saw this I assumed that anything other than very simple returns (like * W* using standard deduction would be a charge and anything else would be charged for. I assumed this because you have to make money. So when I filed my daughter's return with * W* in one state using the standard deduction it would actually be free. I assumed since the program did all the work the free returns processed were a cost of future sales. So, I did my daughter's federal return. When I started the state surprise! You have to upgrade to "Deluxe" to do the state (cost $**.**). OK, so it was a little misleading but like I said you have to make money. The final straw was when I went to file suddenly it told me there was a $**.** charge to file the state! A total of $**.** including tax for your "free" service!**To say the least I am annoyed by your marketing tactics. It was even more aggravating when the website kept going off to lala land! It turns out I probably had made in incorrect entry the last time I used your service but the website never let me know what the error was. It just locked up. I finally was able to get it to work after spending about ** minutes on the phone with tech support. By the way, your support guy was very good. I must admit I was very terse with him and the problem wasn't his doing so to him I apologize. I am writing you to see if you could come up with some reasonable explanation for charging $**.** for a free service before I start giving a detailed account of my experience with your company on places like Yelp, Facebook and Twitter.***Contact info**Bob Cirr**(***) ***-*******Free Online Tax Filing – Product Features:*W-* PHOTO CAPTURE**Snap a picture of your W-*, upload it and voila! We’ll put all of your information where it needs to be so you can start your free tax preparation.*EASILY TRANSFER FROM ANOTHER TAX PREP SERVICE**It’s easier than ever to switch to Block. Simply drag and drop your return from TurboTax, TaxAct, Credit Karma or any other tax preparer.
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