Sir*Madam,**Below is copied from your website. You will note it mentions FREE tax prep...

GetHuman-rcirr's Complaint issue with H&R Block from March 2019

22 views | 11087 similar | 0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman-rcirr to get a H&R Block rep on the line!
Always use the GetHuman Phone to call H&R Block. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-rcirr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rcirr may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using
The issue in GetHuman-rcirr's own words
Sir*Madam,**Below is copied from your website. You will note it mentions FREE tax prep and Free tax filing. When I saw this I assumed that anything other than very simple returns (like * W* using standard deduction would be a charge and anything else would be charged for. I assumed this because you have to make money. So when I filed my daughter's return with * W* in one state using the standard deduction it would actually be free. I assumed since the program did all the work the free returns processed were a cost of future sales. So, I did my daughter's federal return. When I started the state surprise! You have to upgrade to "Deluxe" to do the state (cost $**.**). OK, so it was a little misleading but like I said you have to make money. The final straw was when I went to file suddenly it told me there was a $**.** charge to file the state! A total of $**.** including tax for your "free" service!**To say the least I am annoyed by your marketing tactics. It was even more aggravating when the website kept going off to lala land! It turns out I probably had made in incorrect entry the last time I used your service but the website never let me know what the error was. It just locked up. I finally was able to get it to work after spending about ** minutes on the phone with tech support. By the way, your support guy was very good. I must admit I was very terse with him and the problem wasn't his doing so to him I apologize. I am writing you to see if you could come up with some reasonable explanation for charging $**.** for a free service before I start giving a detailed account of my experience with your company on places like Yelp, Facebook and Twitter.***Contact info**Bob Cirr**(***) ***-*******Free Online Tax Filing – Product Features:*W-* PHOTO CAPTURE**Snap a picture of your W-*, upload it and voila! We’ll put all of your information where it needs to be so you can start your free tax preparation.*EASILY TRANSFER FROM ANOTHER TAX PREP SERVICE**It’s easier than ever to switch to Block. Simply drag and drop your return from TurboTax, TaxAct, Credit Karma or any other tax preparer.

GetHuman-rcirr did not yet indicate what H&R Block should do to make this right.

How GetHuman-rcirr fixed the problem

We are waiting for GetHuman-rcirr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rcirr fixes it.
This email address isn't valid

H&R Block

Complaint issue
Reported by GetHuman-rcirr
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 11087 others
0 customers following this


GetHuman-rcirr started working on this issue
Mar 26th, 2019 4:41am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers