Sir*Madam,**Below is copied from your website. You will note it mentions FREE tax prep...

GetHuman-rcirr's complaint issue with H&R Block from March 2019

3 views
 | 
11087 similar
 | 
0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman-rcirr to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-rcirr's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rcirr may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-rcirr's own words
Sir*Madam,**Below is copied from your website. You will note it mentions FREE tax prep and Free tax filing. When I saw this I assumed that anything other than very simple returns (like * W* using standard deduction would be a charge and anything else would be charged for. I assumed this because you have to make money. So when I filed my daughter's return with * W* in one state using the standard deduction it would actually be free. I assumed since the program did all the work the free returns processed were a cost of future sales. So, I did my daughter's federal return. When I started the state surprise! You have to upgrade to "Deluxe" to do the state (cost $**.**). OK, so it was a little misleading but like I said you have to make money. The final straw was when I went to file suddenly it told me there was a $**.** charge to file the state! A total of $**.** including tax for your "free" service!**To say the least I am annoyed by your marketing tactics. It was even more aggravating when the website kept going off to lala land! It turns out I probably had made in incorrect entry the last time I used your service but the website never let me know what the error was. It just locked up. I finally was able to get it to work after spending about ** minutes on the phone with tech support. By the way, your support guy was very good. I must admit I was very terse with him and the problem wasn't his doing so to him I apologize. I am writing you to see if you could come up with some reasonable explanation for charging $**.** for a free service before I start giving a detailed account of my experience with your company on places like Yelp, Facebook and Twitter.***Contact info**Bob Cirr**(***) ***-*******Free Online Tax Filing – Product Features:*W-* PHOTO CAPTURE**Snap a picture of your W-*, upload it and voila! We’ll put all of your information where it needs to be so you can start your free tax preparation.*EASILY TRANSFER FROM ANOTHER TAX PREP SERVICE**It’s easier than ever to switch to Block. Simply drag and drop your return from TurboTax, TaxAct, Credit Karma or any other tax preparer.
GetHuman-rcirr did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman-rcirr fixed the problem
We are waiting for GetHuman-rcirr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rcirr fixes it.
This email address isn't valid

H&R Block

complaint issue
Reported by GetHuman-rcirr
Mar 26th, 2019 - 24d ago
I have an issue with H&R Block too
Not resolved
Seen by 3 customers so far
Similar issue to 11087 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rcirr started working on this issue
Mar 26th 4:41am