I have a case ********. I've spent almost * hrs online speaking with * ** H&R reps to...
GetHuman-jafetter's customer service issue with H&R Block from March 2019
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The issue in GetHuman-jafetter's own words
I have a case ********. I've spent almost * hrs online speaking with * ** H&R reps to address this case issue. Each time I'm told they can't figure it out and someone will have to get back with me. The first time a week went by and I had to call them. The next time was outside the ** hrs and they left a * to call back ... not a direct * but back into the general cue. I was told my case was now at a tier * escalation and a supervisor was to address issue. I could go on, but your customer service has been a cluster. When I do connect with someone they are clueless re the case and it's obvious that no one is working on it, regardless of what I've been told. I don't care about you having my back, what I would like is for someone to be accountable and some customer service. This has been going on for * weeks. I was giving you the benefit of the doubt re my question re QBI, but now I'm pretty sure that Block has a software problem and they haven't figured it out and won't own up to it.**John Fetter
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