I have used Block online and a preparer in the past, but I am presently unable to logon...

GetHuman2458472's customer service issue with H&R Block from March 2019

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The issue in GetHuman2458472's own words
I have used Block online and a preparer in the past, but I am presently unable to logon. In addition, the username and password recovery options are not working.**I am guessing that this problem has been caused by the closure of the Block office that I was using.**Anyway, I would like to arrange to have a preparer file my **** taxes. Please contact me with instructions on how to proceed.**I am:*Curtiss W. Messner*SSN: ***-**-*****email: *****@***.com**In the past, my preparer was Georgina Stamper of an office in Jackson, KY.
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H&R Block

Customer service issue
Reported by GetHuman2458472
Mar 12th, 2019 - 5 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 1 customer so far
Similar issue to 9951 others
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Items needed
Social Security Number
Email on Account
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
GetHuman2458472 started working on this issue
Mar 12th 2:49am