Hello, my name is Brittney and I have been using H&R for the past * years to do my taxe...
GetHuman2392587's customer service issue with H&R Block from March 2019
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Help with my H&R Block issue
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The issue in GetHuman2392587's own words
Hello, my name is Brittney and I have been using H&R for the past * years to do my taxes (all * times in the state of NY). Last year, my accountant (Tiffany) did my taxes wrong. After paying the amount she gave me, I received a letter in the mail telling me that I was not marked as a resident of NY and I owed an additional $***. This year I did my taxes with a new accountant, after all was said and done, I go to pay for my bill and the charge for H&R services has been raised almost $**. Come to find out after the fact that one of my tax forms was "complex" this year. This should have been brought to my attention prior to doing my taxes. After I told the receptionist that I would have to pay the fee next month, she snatched my tax packet out of my hand and said that i could get it back when I pay the fee. The treatment i received was rude, shady, and disrespectful, especially after the agent and receptionist were both aware of the mistake that was made last year. I feel like I am getting screwed by H&R two years in a row and I would like for my fee this year to be waved. I did not ask for my fee to be waved last year (after my taxes were done wrong), I didn't ask for any sort of recoupment but this is just terrible service two years in a row.
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