Last year i utilized H&R Block to complete my taxes, there were issues. I spoke with th...

GetHuman-jerryfif's customer service issue with H&R Block from March 2019

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Last year i utilized H&R Block to complete my taxes, there were issues. I spoke with the manager of the office, Stephanie Lee at the Short Pump Virginia location. She stated to make sure that I contacted her this year when I was ready to file my taxes and she would take care of me personally and and "make it up to us" for all the issues we had last year. I have emailed and called Ms. Lee numerous times with no reply.*Is this how H&R Block keeps their word?
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H&R Block

Customer service issue
Reported by GetHuman-jerryfif
Mar 6th, 2019 - 7 mons ago
I have an issue with H&R Block too
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GetHuman-jerryfif started working on this issue
Mar 6th 12:34pm