I have a question about the fees for the services charged in your offices (not online...

GetHuman2326151's customer service issue with H&R Block from February 2019

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The issue in GetHuman2326151's own words
I have a question about the fees for the services charged in your offices (not online).**An article on Yahoo this morning outlined the * tiers of your services (I assume for online) and the fees for each. They are: $**.**, $**.** and $**.**. These * services combined add up to $***.**. Here's my question: Your local office in my area has quoted me a price of $***.**. I taxes involve filing a sole-proprietor which using your online services should be $**.**. Why does your local office want $***. to provide this service?
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H&R Block

Customer service issue
Reported by GetHuman2326151
Feb 28th, 2019 - 3 mons ago
I have an issue with H&R Block too
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Seen by 2 customers so far
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Timeline
GetHuman2326151 started working on this issue
Feb 28th 3:20pm