I am getting a rejection when I submit my federal taxes because of:*"This happened beca...

GetHuman2318027's customer service issue with H&R Block from February 2019

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Before contacting them, items GetHuman2318027 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman2318027's own words
I am getting a rejection when I submit my federal taxes because of:*"This happened because your **** AGI or five-digit number you created last year to sign your return didn’t match IRS records. Don’t worry – we’ll help you re-enter your **** AGI or the five-digit signature, and you’ll be able to e-file again. Click Next to start the e-file process."**However, I know that my AGI is correct because I have my **** tax return right in front of me so my PIN is obviously wrong but I don't recall making one last year and don't know how to find it or change it.
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H&R Block

Customer service issue
Reported by GetHuman2318027
Feb 27th, 2019 - 3 mons ago
I have an issue with H&R Block too
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Seen by 20 customers so far
Similar issue to 8717 others
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Timeline
GetHuman2318027 started working on this issue
Feb 27th 5:06pm