Filed, first time, with H&R block, checked status of my state return. State website sai...

GetHuman2245798's customer service issue with H&R Block from February 2019

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The issue in GetHuman2245798's own words
Filed, first time, with H&R block, checked status of my state return. State website said that the amount had been redeemed on February *th. I waited the three days and didn't see a deposit in my account or through my Emerald card. I contacted the person who had prepared my taxes. She spent several days checking into the issue. Again we waited a few days, after contacting my financial institution, no luck with any deposit. My tax preparer checked with her supervisor who was not very helpful in getting the situation resolved. The situation is still not resolved, and no deposit has been made to either account. Contacted the state of Colorado, my financial institution, my tax preparer on multiple occasion who was in contact with her supervisor, contacted Axos bank who shows no deposits. I am not sure what the next step is and would like some additional help.

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H&R Block

Customer service issue
Reported by GetHuman2245798
Feb 19th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 7476 others
0 customers following this

Timeline

GetHuman2245798 started working on this issue
Feb 19th, 2019 11:00pm