Hello,**I was using the free edition of H&R Block online using the website. It worked f...

GetHuman-ericgarn's customer service issue with H&R Block from February 2019

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The issue in GetHuman-ericgarn's own words
Hello,**I was using the free edition of H&R Block online using the website. It worked fine for the most part, although it had trouble inputting the info from my W*s and **** automatically. Once I was done completing all my tax information, I decided to try the Tax Pro Review service. I would rather just do it myself and file on my own at this point, but there was no way to do so without completely wiping out my info and reentering all my tax information.**I am not really sure why this is, as the information is stored, and I was the one to enter it all (not the tax pro). I called customer service and they said there have been a lot of service issues, and they didn't know how long it would take to process the deletion.**I am not happy with the Tax Pro Review service and would like to request a refund, due to the extra time and effort it is taking to file.**Kind Regards,**Eric Garneau
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H&R Block

Customer service issue
Reported by GetHuman-ericgarn
Feb 17th, 2019 - 8 mons ago
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Feb 17th 9:17pm