I purchased Mac Premium Fed and State on ******, activated it and started my returns...

GetHuman-honath's customer service issue with H&R Block from February 2019

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I purchased Mac Premium Fed and State on ******, activated it and started my returns. I downloaded federal and CO state forms. I need to do a *nd state --Oklahoma-- but the option to purchase was not there, so went to H&R block online and purchased OK's forms today. When I tried to downld OK I received message "state plug was not installed. A newer version of the plugin is already installed." So I can't get the OK to download. What to do?
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H&R Block

Customer service issue
Reported by GetHuman-honath
Feb 16th, 2019 - 8 mons ago
I have an issue with H&R Block too
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Seen by 9 customers so far
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GetHuman-honath started working on this issue
Feb 16th 7:57pm