Good afternoon,**I tried multiple times to file my return through the United Way and H...

GetHuman2223312's customer service issue with H&R Block from February 2019

1 view
 | 
6967 similar
 | 
0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman2223312 to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2223312's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2223312's own words
Good afternoon,**I tried multiple times to file my return through the United Way and H&R Block MyFreeTaxes Website. Despite trying multiple times to start over I was still charged a premium fee of $**.** and a state filing fee of $**.** despite the information my income being less than last year and having used the service the previous year. I could not determine how to amend this issue and am frustrated that the direct link from MyFreeTaxes (https:**www.myfreetaxes.com)automatically built in the costs of the regular service when logging in. I have used H&R Block for several years and am extremely frustrated that this service wasn't clearly and sufficnetly integrated when logging onto my account and if it is possible to refile so I am not required to pay the fees that were automatically included for me when accessing my H&R block account that would greatly appreciated. I found a similar issue last year, but not understanding why using the direct link from MyFreeTaxes.com didn't consider that I was trying to file for free. Any help would be greatly appreciated.**Kind regards,**Tom
GetHuman2223312 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman2223312 fixed the problem
We are waiting for GetHuman2223312 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2223312 fixes it.
This email address isn't valid

H&R Block

Customer service issue
Reported by GetHuman2223312
Feb 16th, 2019 - 8 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 1 customer so far
Similar issue to 6967 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman2223312 started working on this issue
Feb 16th 7:20pm