Good afternoon,**I tried multiple times to file my return through the United Way and H...

GetHuman2223312's customer service issue with H&R Block from February 2019

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The issue in GetHuman2223312's own words
Good afternoon,**I tried multiple times to file my return through the United Way and H&R Block MyFreeTaxes Website. Despite trying multiple times to start over I was still charged a premium fee of $**.** and a state filing fee of $**.** despite the information my income being less than last year and having used the service the previous year. I could not determine how to amend this issue and am frustrated that the direct link from MyFreeTaxes (https:** built in the costs of the regular service when logging in. I have used H&R Block for several years and am extremely frustrated that this service wasn't clearly and sufficnetly integrated when logging onto my account and if it is possible to refile so I am not required to pay the fees that were automatically included for me when accessing my H&R block account that would greatly appreciated. I found a similar issue last year, but not understanding why using the direct link from didn't consider that I was trying to file for free. Any help would be greatly appreciated.**Kind regards,**Tom
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H&R Block

Customer service issue
Reported by GetHuman2223312
Feb 16th, 2019 - 8 mons ago
I have an issue with H&R Block too
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Seen by 1 customer so far
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Items needed
Social Security Number
Email on Account
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
GetHuman2223312 started working on this issue
Feb 16th 7:20pm