Hello. My name is Michael Silva and I’m a little confused in regards to my return. I wa...

GetHuman2222882's customer service issue with H&R Block from February 2019

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The issue in GetHuman2222882's own words
Hello. My name is Michael Silva and I’m a little confused in regards to my return. I was informed in the store front on Franklin Square , New York , ***** by an agent ( first name was Habiba ) that had processed my return that the day I insert my return and opt for the return on the emerald card I would receive it the very same day. It’s been now a week and I made it very clear I needed the money ASAP to pay for upcoming bills. Now that I haven’t received the returns and have become delinquent in my bills I’m frustrated. At this point i should’ve just asked to receive my refund directly to my debit card and not put it on another card that charges me all these fees. Had I known it would’ve been longer than the same day I would have never asked to do it. I want to know what I can do to even know if the money was loaded or what is happening.
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H&R Block

Customer service issue
Reported by GetHuman2222882
Feb 16th, 2019 - 8 mons ago
I have an issue with H&R Block too
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Seen by 4 customers so far
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GetHuman2222882 started working on this issue
Feb 16th 6:15pm