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Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman2222882's own words
Hello. My name is Michael Silva and I’m a little confused in regards to my return. I was informed in the store front on Franklin Square , New York , ***** by an agent ( first name was Habiba ) that had processed my return that the day I insert my return and opt for the return on the emerald card I would receive it the very same day. It’s been now a week and I made it very clear I needed the money ASAP to pay for upcoming bills. Now that I haven’t received the returns and have become delinquent in my bills I’m frustrated. At this point i should’ve just asked to receive my refund directly to my debit card and not put it on another card that charges me all these fees. Had I known it would’ve been longer than the same day I would have never asked to do it. I want to know what I can do to even know if the money was loaded or what is happening.
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