Hello, I would like to sign in to my HR block account to file my taxes online. However...

GetHuman-mlankows's customer service issue with H&R Block from February 2019

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The issue in GetHuman-mlankows's own words
Hello, I would like to sign in to my HR block account to file my taxes online. However, i can’t remember my login information. I have tried to reset my password several times, but it won’t let me access my account without entering my Emerald Card information. That is impossible, because i don’t have one anymore. However, there is no way to select “i don’t have an Emerald Card” when asked for this information. Very poor system. Please provide another way for me to access my account ASAP. Thank you.
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H&R Block

Customer service issue
Reported by GetHuman-mlankows
Feb 7th, 2019 - 4 mons ago
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Seen by 10 customers so far
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GetHuman-mlankows started working on this issue
Feb 7th 6:10am