My rep called in sick today, I was not called nor notified of this change prior to my a...

GetHuman2146655's customer service issue with H&R Block from February 2019

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The issue in GetHuman2146655's own words
My rep called in sick today, I was not called nor notified of this change prior to my appointment. Arrived at appointment *min early, not told that *: my rep was changed, *: the appointment before me had issues and would be running late. *: person said I was checked in and she would be with me in a few minutes. *. Receptionist came back in from outside, said nothing, didn't ask after I had been waiting over **min for my ** am appointment. Receptionist was the playing on her phone for majority of this time. When I asked if I needed to reschedule there was significant confusion on her part as to that I had not been notified of the changes*issues etc. Then after **min was offered to change appointment. **Very, very disappointed in customer service. No one called, texted nor emailed that there were any issues.
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H&R Block

Customer service issue
Reported by GetHuman2146655
Feb 6th, 2019 - 4 mons ago
I have an issue with H&R Block too
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Seen by 3 customers so far
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GetHuman2146655 started working on this issue
Feb 6th 3:32pm