I completed my Vermont state return online using your product. Was then informed that...

GetHuman-karentyl's customer service issue with H&R Block from February 2019

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The issue in GetHuman-karentyl's own words
I completed my Vermont state return online using your product. Was then informed that I can't efile this year due to a missing phone *, which the program had given me no opportunity to correct (a defect in your program), and would have to print and mail -- but that I can't do that either, bc VT efile forms aren't available yet (altho the list of states on your website says they are). I should have been informed of this up front, so I would have had the option of filing manually (for which the forms are available). This will significantly delay receipt of my refund. Attempted to resolve by phone, but was repeatedly told that efile is not guaranteed (which wasn't the point of my complaint), and was not permitted to speak to a supervisor. I want my $**.** back.
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H&R Block

Customer service issue
Reported by GetHuman-karentyl
Feb 6th, 2019 - 4 mons ago
I have an issue with H&R Block too
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GetHuman-karentyl started working on this issue
Feb 6th 3:24pm