Hello, **I'm filing jointly with my husband as we were recently married late last year...
GetHuman-lananguy's customer service issue with H&R Block from February 2019
Help with my H&R Block issue
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The issue in GetHuman-lananguy's own words
Hello, **I'm filing jointly with my husband as we were recently married late last year. That said, we've ran into issues in which the system keeps saying the AGI is not correct when it is (verified with IRS, etc.). Therefore the IRS keeps rejecting our federal return even though the information is thorough and correct. I called the IRS and they informed it's likely the platform and we'd have to manually file (which is not ideal and defeats the point of us paying for an e-file).**However, on another platform it works fine and our tax forms and refund has been accepted.**I would greatly appreciate a refund back for the service (I believe almost $*** for both the service & ordering the $** **** form for my husband as he used H&R last year. Apparently we already had the right information). We'll give H&R another go next year, but unfortunately need to go a different direction this time around. **Can you please assist? Thanks!
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