I was completing the federal section of my refund where it asked if I would like to con...

GetHuman2044050's customer service issue with H&R Block from January 2019

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The issue in GetHuman2044050's own words
I was completing the federal section of my refund where it asked if I would like to continue with H&R Block Plus. I meant to press no because I already keep all of my taxes on file so I just enter all of my information manually anyways. After I selected yes, accidentally, it did not give me an option to go back and change it. I do not need nor want the Plus version and I cannot find a place where I can disable it.
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H&R Block

Customer service issue
Reported by GetHuman2044050
Jan 26th, 2019 - 3 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 9 customers so far
Similar issue to 3844 others
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Timeline
GetHuman2044050 started working on this issue
Jan 26th 3:15pm