I placed an order, email response from you below and have not yet received the software...

GetHuman2043748's customer service issue with H&R Block from January 2019

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The issue in GetHuman2043748's own words
I placed an order, email response from you below and have not yet received the software**Your H&R Block **** Deluxe Federal * State Pre-order Confirmation***Inbox*x*****H&R Block ******@***.com* **Sat, Nov *, ****, **:** PM****to me ********* * richard plank, *Thanks for pre-ordering H&R Block **** Deluxe Federal * State. You're on your way to getting your maximum refund -- guaranteed!*We expect to release the software on . As soon as H&R Block **** Deluxe Federal * State has been released, you’ll receive a download link by email.*Once you receive your link, wait until you're on your desktop or laptop computer (running Windows or MacOS) before downloading your H&R Block **** Deluxe Federal * State software. The software will not run on a smartphones or tablets.*Your credit card will not be charged until H&R Block **** Deluxe Federal * State has been released and we've sent you the download link.*Your activation code is: ZAGQ-HURV. You’ll need this unique code to activate your software and redeem your five free federal e-files.* *Your purchase details*Name:*richard plank*Address:**** majestic gardens Ct* *winter haven, FL ****** *Product:*H&R Block **** Deluxe Federal * State* * - Backup CD: No* * - Extended Download Service: Yes ($*.**)* * - Tax Identity Care: No* * *Credit card:*xxxxxxxxxxxx*****Price:*$**.***Sales tax:*$*.***Total:*$**.**** *Thanks for choosing H&R Block. We appreciate your business.
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H&R Block

Customer service issue
Reported by GetHuman2043748
Jan 26th, 2019 - 3 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 3 customers so far
Similar issue to 3842 others
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Timeline
GetHuman2043748 started working on this issue
Jan 26th 2:10pm