H&R Block software entered the wrong amount for **** AGI causing the IRS to reject my r...

GetHuman1520364's customer service issue with H&R Block from January 2019

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The issue in GetHuman1520364's own words
H&R Block software entered the wrong amount for **** AGI causing the IRS to reject my return. I did an override and resubmitted the electronic return. Waiting for acceptance and see two identical charges on my credit card for H&R Block. I don't expect to pay twice for the same service because of your error. Please advise
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H&R Block

Customer service issue
Reported by GetHuman1520364
Jan 26th, 2019 - 5 mons ago
I have an issue with H&R Block too
Fixed
Seen by 16 customers so far
Similar issue to 3822 others
0 customers following this
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Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman1520364 started working on this issue
Jan 26th 1:45am
GetHuman1520364 indicated the issue is not fixed yet.
Jan 26th 2:09am