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Before contacting them, items GetHuman1965238 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman1965238's own words
Windows ** laptop with no CD drive, wi-fi connection to other Windows ** laptop with CD drive, network and sharing permissions set up correctly so that CD drive CAN be read over network* installing mailed software from Block using nework drive* install app starts, then gets an error message saying that a file (C:*Users*jalla*AppData*Roaming*formsApp*HR Block *****index.html) is not ALREADY on the C: drive, even though it shouldn't be since I'm just now installing the software. Forced to quit the install before seeing any prompts to enter codes of any kind.**Is the install program set up NOT TO ALLOW installation from a CD over my network? Is there a bug that doesn't allow it? Would my keeping the prior two years' versions on my hard drive be the problem?**I have detailed notes I can send via email (.txt file) if that would help in the debugging. Thanks for trying to help. The next step would be to buy a USB CD*DVD drive, since an earlier attempt to purchase the software online resulted in a higher price quote than on the mailed CD, and rejection of the coupon code that came with the CD.
GetHuman1965238 did not yet indicate what H&R Block should do to make this right.
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