My husband and I moved out of NY *** way through the year. We got married in November...

GetHuman1963921's customer service issue with H&R Block from January 2019

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The issue in GetHuman1963921's own words
My husband and I moved out of NY *** way through the year. We got married in November in ****. When we did our **** taxes we did so in Deltona florida at the HR Block office. They had us file married seperate - which I now believe was the wrong thing and cost us thousands - but we can't ammend. They did not file us as part year residents in NY and when questioned this last weekend the representative said "if we had done that he would have owed $**,*** more" when I asked "how could we owe MORE tax by living there *** the time" she laughed and said "I am not going there"... Then she informed us that we did not have the ability to use the Peace of Mind we paid for because the letter the IRS sent us was dated more than ** days prior. I said that this was never discussed with us, she said we tell everyone... I asked her to show it to me in the paperwork, she COULD NOT even find it in the small print herself - now if you POINTED IT OUT to EVERY person... I would think you would know EXACTLY where it was in the print.... Our taxes were done wrong, we received unprofessional and unhelpful service and I would like to have BOTH of our tax preparation fees returned to us for this year.
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H&R Block

Customer service issue
Reported by GetHuman1963921
Jan 14th, 2019 - 9 mons ago
I have an issue with H&R Block too
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Seen by 4 customers so far
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GetHuman1963921 started working on this issue
Jan 14th 7:33pm