A mistake was made on our **** taxes by an H&R Block employee. We paid the additional t...

GetHuman-vzetif's customer service issue with H&R Block from November 2018

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The issue in GetHuman-vzetif's own words
A mistake was made on our **** taxes by an H&R Block employee. We paid the additional taxes, penalties, and interest.**We were told that we would receive back the interest and penalties paid by us. We have yet to receive the money. We have been over to the local office more than * times starting in February **** to inquire about this situation and have been told every time that it is being held up by the next level of H&R Block.**We did, after complaints, receive a refund of the tax preparation fee paid in February ****. We have a letter from a supervisor that accompanied the refund check.**We feel that we should receive the back interest and penalties. It was somehow stated by an employee (at the office we had our taxes done) that the money sent to us settles the issue. **The refund check was to re-pay us for the services not correctly rendered. We should also receive additional money paid to the IRS and State of Vermont Tax Department to settle our **** taxes. Please contact us.
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H&R Block

Customer service issue
Reported by GetHuman-vzetif
Nov 23rd, 2018 - 10 mons ago
I have an issue with H&R Block too
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Seen by 5 customers so far
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GetHuman-vzetif started working on this issue
Nov 23rd, 2018 5:41pm