State wouldn't install, H&R billed me twice ($**)

GetHuman1341105's customer service issue with H&R Block from October 2018

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The issue in GetHuman1341105's own words
Install*Use State software ... I'm using H&R Block **** Premium * Efile * State, on the Mac**I tried to install the state software, but the system made me pay (I though it was included) and charged me twice (order confirmations CW**-WSK* & G*FR-JNA*), and the State software is still not installed! I have just filed State manually at the State's Web site. **Please contact me about refunding my money!: *Peter Kent
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H&R Block

H&R Block **** Premium * Efile * State, on the Mac
Customer service issue
Reported by GetHuman1341105
Oct 14th, 2018 - 2 mons ago
I have an issue with H&R Block too
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Seen by 5 customers so far
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GetHuman1341105 started working on this issue
Oct 14th 12:46am