We used H&R Deluxe software.**My wife received her social security card after filing...

GetHuman1220016's customer service issue with H&R Block from September 2018

1 view
 | 
1522 similar
 | 
0 following
Help with my H&R Block issue
First: share to improve GetHuman1220016's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1220016 to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1220016 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman1220016's own words
We used H&R Deluxe software.**My wife received her social security card after filing. She was in school in ****. H&R block software let us claim the AOTC education tax credit even though she did not have her social security number at the time. **The software should've had a warning that you can not obtain the AOTC unless you have a social security number, and redirected to the Lifetime Learning credit automatically. **Currently, I'm dealing with the IRS, and it's causing a huge headache to get credit that is rightfully ours due to tax rules not being correctly implemented in your software.**I have used H&R Block for the past few years and highly recommended it, but this is a $*,*** error that is really causing a strain in our finances. Can you please help rectify this situation?**Thanks,*Matt
GetHuman1220016 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman1220016 fixed the problem
We are waiting for GetHuman1220016 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would H&R Block email you?
This email address isn't valid
Follow this issue
See how GetHuman1220016 fixes it.
This email address isn't valid

H&R Block

Customer service issue
Reported by GetHuman1220016
Sep 27th, 2018 - 3 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 1 customer so far
Similar issue to 1522 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1220016 started working on this issue
Sep 27th 9:57pm