We used H&R Deluxe software.**My wife received her social security card after filing...

GetHuman1220016's customer service issue with H&R Block from September 2018

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The issue in GetHuman1220016's own words
We used H&R Deluxe software.**My wife received her social security card after filing. She was in school in ****. H&R block software let us claim the AOTC education tax credit even though she did not have her social security number at the time. **The software should've had a warning that you can not obtain the AOTC unless you have a social security number, and redirected to the Lifetime Learning credit automatically. **Currently, I'm dealing with the IRS, and it's causing a huge headache to get credit that is rightfully ours due to tax rules not being correctly implemented in your software.**I have used H&R Block for the past few years and highly recommended it, but this is a $*,*** error that is really causing a strain in our finances. Can you please help rectify this situation?**Thanks,*Matt
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H&R Block

Customer service issue
Reported by GetHuman1220016
Sep 27th, 2018 - 23d ago
I have an issue with H&R Block too
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Seen by 1 customer so far
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GetHuman1220016 started working on this issue
Sep 27th 9:57pm