I had my **** taxes done by HR Block in **** and the following year as well. In May of...

GetHuman-serwatka's customer service issue with H&R Block from August 2018

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The issue in GetHuman-serwatka's own words
I had my **** taxes done by HR Block in **** and the following year as well. In May of **** I received a message from the IRS that a $*** dollar penalty was due on the **** taxes because the tax preparer failed to report some income. Lester Strickland of Fort Mill office admitted he failed to do it. He called the IRS with us sitting there hoping that they wave it. The IRS said no so Lester said not to worry about it because H&R Block would cover it. This was on May **. He said he would get in touch with me. I did not here from him. I called again July *th and again on Aug. *th. He continues to tell us he is working on it but as of this date we have not received the $*** dollars we paid. I would like to have my refund as soon as possible. Next step would be small claims court and the better business bureau.
GetHuman-serwatka did not yet indicate what H&R Block should do to make this right.
tHEY STILL HAVE NOT CONTACTED ME
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H&R Block

Customer service issue
Reported by GetHuman-serwatka
Aug 27th, 2018 - 3 mons ago
I have an issue with H&R Block too
Fixed
Seen by 6 customers so far
Similar issue to 1239 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-serwatka started working on this issue
Aug 27th 9:19pm
GetHuman-serwatka indicated the issue is not fixed yet.
Aug 31st 3:50pm
GetHuman-serwatka indicated the issue is not fixed yet.
Aug 31st 3:51pm
GetHuman-serwatka indicated the issue is not fixed yet.
Aug 31st 3:54pm