Hi My names Lonnie King I have had a problem with this deduction taken twice from my em...

GetHuman-highway_'s customer service issue with H&R Block from August 2018

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The issue in GetHuman-highway_'s own words
Hi My names Lonnie King I have had a problem with this deduction taken twice from my emerald card account and its someone insurance company I don't know I tried to get my money back thru them but they said I opened an insurance policy thru them when I didnt i have insurance thru anothere company I want to be refunded for the * payments the took without my permission and the name of the company is State Auto Insurance never heard of them but the payments they took were on ********* for $***.**. And the second one was on ******** for $***.**. Please help they want return my money. I am not putting anymore money on my card cause I'm afraid they will take more again.
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H&R Block

Customer service issue
Reported by GetHuman-highway_
Aug 26th, 2018 - 4 mons ago
I have an issue with H&R Block too
Fixed
Seen by 4 customers so far
Similar issue to 1226 others
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Items needed
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Prior Year AGI
Home Address
Name of Account Holder
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Timeline
GetHuman-highway_ started working on this issue
Aug 26th 11:59am
GetHuman-highway_ indicated the issue is not fixed yet.
Aug 27th 6:01pm