I used your free online service for my **** New York State tax return. The state has se...

GetHuman-bhedding's customer service issue with H&R Block from July 2018

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The issue in GetHuman-bhedding's own words
I used your free online service for my **** New York State tax return. The state has sent me a letter saying my ***(h) retirement income was not included. So far I've spent * frustrating days trying to access that return online and*or talk to a human being via customer service. I am unable to view the return through my account, but I have a screen shot of the online entry that I accessed in July **** to use for another reason. The amount ($*,***) is clearly on the Public employee ***(h) retirement line under New York Additions. It is obvious that I entered and saved that information when I did my **** taxes in January ****, or I would not have been able to see it in July of ****. I don't know what happened in the interim, but I would like to know why the state is seeing something different and for H&R Block to reimburse me the $**.** I am being charged. I should not be penalized when I provided the information correctly in the online form and checked the form before it was submitted.

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H&R Block

Customer service issue
Reported by GetHuman-bhedding
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 843 others
0 customers following this


GetHuman-bhedding started working on this issue
Jul 7th, 2018 6:18pm