My boyfriends mom made my account to file my taxes for me in **** and she doesn’t know...

GetHuman818246's customer service issue with H&R Block from June 2018

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The issue and preferred resolution, in GetHuman818246's own words:
My boyfriends mom made my account to file my taxes for me in **** and she doesn’t know the p***word she used, or what answer she put for my security question, therefore I can’t access my account. I don’t even know what address she put because the IRS can’t give me a transcript either. I’m trying to fill out my FAFSA that is due by ********** IN * DAYS! and I just need to know the exact dollar amount I made in ****. Please email me this information or call and I can verify my iden***y. ***-***-****
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H&R Block

Customer service issue
Reported by GetHuman818246
Jun 25th, 2018 - 2 mons ago
I have an issue with H&R Block too
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Seen by 4 customers so far
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Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman818246 started working on this issue
Jun 25th 2:57pm