I was absolutely SHOCKED at the price I was charged for the service provided. - have my...

GetHuman-pgivens's customer service issue with H&R Block from April 2018

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The issue in GetHuman-pgivens's own words
have my return done yesterday ... I was absolutely SHOCKED at the price I was charged for the service provided.
I have utilized your services for a good ** plus years and NEVER have I been so shocked as I was yesterday when told the cost of my tax preperation. I had called ahead to see approximately what to expect and I was given a number that sounded within reason. I was flabergasted when we finished yesterday and I was told my cost!!!!! I only made **K last year and I owe ****.** this year and you people charged exactly *** of what I owe in preperation fees, ***!!!!!!!!!!! I had to quickly sit there and figure out how I was going to pay for this ridiculous fee that was way above what I have been accustomed to with you. I got into my car afterwards and just sobbed!! I'd like to thank you for my physical, emotional. and, financial melt down upon leaving your office.
A responsible and humane resolution would be to refund some of this fee to something that I have been accustomed to with you for all of these years!! I appreciate your years of service, well I did until I was finaially sabotaged yesterday! I would really expect to hear back from you on this matter and what you propose to do to make this situation right! If not, then I have no choice but to share with anyone and everyone who will listen, about what happened to me yesterday
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H&R Block

Customer service issue
Reported by GetHuman-pgivens
Apr 11th, 2018 - 2y ago
I have an issue with H&R Block too
Not resolved
Seen by 5 customers so far
Similar issue to 1323 others
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Timeline
GetHuman-pgivens started working on this issue
Apr 11th, 2018 2:57pm
GetHuman-pgivens indicated the issue is not fixed yet.
Apr 11th, 2018 5:08pm
GetHuman-pgivens indicated the issue is not fixed yet.
Apr 11th, 2018 5:09pm
GetHuman-pgivens indicated the issue is not fixed yet.
Apr 11th, 2018 5:26pm