Hello, I bought a pair of pants and a jacket together yesterday at your location in DC...

GetHuman2618698's customer service issue with H&M from March 2019

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The issue in GetHuman2618698's own words
Hello, I bought a pair of pants and a jacket together yesterday at your location in DC, specifically Union Station. **Today, while wearing the pants, I noticed a slight 'snag' on the back of one pant leg. It is by no means 'bad', but I was wondering if there was any way to exchange the pants for a pair without the snag. Obviously there is no tag on the pants since I am wearing them, but I do still have my receipt from yesterday. Once again, it is not the worst thing in the world, but it does bother me considering it is a suit.**Thanks.
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H&M

Customer service issue
Reported by GetHuman2618698
Mar 28th, 2019 - 21d ago
I have an issue with H&M too
Fixed
Seen by 4 customers so far
Similar issue to 130 others
0 customers following this
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Timeline
GetHuman2618698 started working on this issue
Mar 28th 7:35pm
GetHuman2618698 indicated the issue is not fixed yet.
Mar 31st 10:52pm
GetHuman2618698 indicated the issue is not fixed yet.
Mar 31st 10:53pm