I purchased a Whirlpool washer (WFW**HEDW) from hhgregg on *******, along with a *-yr e...

GetHuman-genejenn's customer service issue with H. H. Gregg from November 2018

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I purchased a Whirlpool washer (WFW**HEDW) from hhgregg on *******, along with a *-yr extended warranty (AWWT**-*). The washer stopped working last week and because of urgent need I called my local appliance repair guy. He said the mother board had blown and replaced it the next day, and it shorted out again when he turned the machine on. He found a broken wire, assumed that was the cause, repaired, returned this afternoon and again replaced the mother board this time there was a “ball of fire” and the new board blew. He’s calling Whirlpool tech support tomorrow, but as he’s explained it, this could extend into a lengthy and costly repair bill. All that to ask: Can you forward this to your warranty provider and request them to contact me? Or provide me with their contact info?*Thx...*Gene Jennings

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H. H. Gregg

Customer service issue
Reported by GetHuman-genejenn
Nov 12th, 2018 - 3 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 50 others
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GetHuman-genejenn started working on this issue
Nov 12th, 2018 11:24pm