I won a bid, when I found out I paid with a cc, picked a ffl, and got a email from you...

GetHuman-gotitmad's customer service issue with GunBroker.com from December 2018

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The issue in GetHuman-gotitmad's own words
I won a bid, when I found out I paid with a cc, picked a ffl, and got a email from you on December *st. Contacted feel, told them gun would be coming, Dec *th he called me and said nothing shipped and that Sportsmans supply should have sent. Went back to gunbroker and gave my cc yet again. Called Sportsmans supply was worried about being double billed. They said they only showed the *th payment and that they wouldn't double bill. Got a email saying item is out of stock and my card was refunded, and I want to know what went wrong?
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GunBroker.com

Customer service issue
Reported by GetHuman-gotitmad
Dec 5th, 2018 - a mon ago
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GetHuman-gotitmad started working on this issue
Dec 5th, 2018 1:00pm