Why can't I speak to someone at customer service to ask my questions about the piece of furniture I ordered.

GetHuman-pjpoogin's customer service issue with Gumps.com from August 2018

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The issue in GetHuman-pjpoogin's own words
I placed my order for the Maria Yee Matsumoto Tansu (******) on ******* and received a confirmation email that day.. I tried to phone them that day and since then to find out the approx. delivery time. It says * day shipping. All the phone numbers listed say "no service at this time" Today, *******, I checked my credit card account to see if I show a pending charge on that card... NOTHING... Thus , I am very concerned that something wrong is happening with this order. I would like to know if I truly ordered anything...??? I would like this piece if all of this is not a scam and they are still out there. Thank you... Speaking to a live customer service person would help
I am used to receiving feedback and help from customer service when I order online.
Conversation with a human please ...
I have ordered from Gumps many times over the past ten years or so. Even large furniture items *and have never experienced this.
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Gumps.com

Maria Yee Matsumoto Tansu , order * W*******
Customer service issue
Reported by GetHuman-pjpoogin
Aug 15th, 2018 - a yr ago
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-pjpoogin started working on this issue
Aug 15th, 2018 9:27pm
GetHuman-pjpoogin indicated the issue is not fixed yet.
Aug 15th, 2018 9:27pm
GetHuman-pjpoogin indicated the issue is not fixed yet.
Aug 15th, 2018 9:41pm