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Guess Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Guess.

Do I need to provide a receipt for a return? Yes, a receipt is required for all returns at Guess. We highly recommend keeping your proof of purchase as it allows us to process... Read more

Can I exchange an item instead of returning it for a refund? Yes, Guess does offer exchanges instead of a refund for eligible items. If you are not satisfied with your purchase, you have the option... Read more

How long is the return window for Guess products? The return window for Guess products is 30 days from the date of purchase. This means that customers have a month to return any items... Read more

Are there any items that are not eligible for returns? Yes, certain items are not eligible for returns at Guess. These items include final sale items, which are indicated on the website... Read more

Is there a restocking fee for returned items? No, Guess does not charge a restocking fee for returned items. We understand that sometimes customers may need to return or exchange... Read more

What is the return policy for Guess? Guess offers a hassle-free return policy for customers. If you are not completely satisfied with your purchase, you can return the... Read more

How long does it take to receive a refund for a returned item? The refund processing time for returned items typically takes up to 7-10 business days. Once the returned item is received at our warehouse,... Read more

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Click below to show 5 more questions, answers, and complete guides to common Guess customer support problems.

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Recent reasons customers contacted Guess:

Bought an item i have no recieved yet and now *My order ********

Hi, I tried to order * pairs of trainers but I got no confirmation email to say my purc...

incomplete order delivered. missing some products in the package delivered and awaiting...

They are sending my order to the wrong address*I changed my address but they are sendin...

I made an order last Friday which has not arrived yet. Sent an e-mail regarding the situation

My order number is GE*********Why is my payment pending but the money was taken from my...

Good Morning, i received a bag for my birthday just before Christmas, I have only used...

Hi there, my daughter purchased a pair of shoes from guess a while ago but unfortunatel...

Hello i can not find one of your watches for sale there is so many stores in south afri...

Hello , can u write guess cusumer supporting number in UK . If u don’t have , than Amer...

Hello. I tried to place an order from your site on Saturday. The order was named after...

rrvet I wanted to inform you that my software was never delivered ************** .. unf...

An order was cancelled i wanna make sure I wasnt charged

I have been trying for hours yes hours to pay for a pair of boots. I go to bag, it tAke...

What happened to the Guess Canada website? I don't see the website anymore I only see g...

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Does GetHuman work with Guess?

GetHuman does not work with Guess's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Guess at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Guess's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!