Guess Customer Service Issues

Dear Guess Customer Service, I am Mark J. Barti, and I recently made a purchase from your website. Although the tracking information indicates that my order has been delivered, I have not received it yet. Could you please assist me in locating my package and provide details on how I can receive it? Order Number: #GEU[redacted]66 Thank you for your help. Sincerely, Mark J. Barti

Hello, I recently received my parcel after waiting a week. Unfortunately, the bag I received was incorrect, and the purse I ordered arrived damaged with scratches at the bottom. I have already sent an email, but as of now, I have not received a response. I understand that this period is busy due to Black Friday, but I would appreciate a prompt resolution since this is a Christmas gift. I would like to receive a new purse without any scratches and the correct bag if possible. Thank you very much for your assistance.

I need assistance changing my order to include premium delivery. My order was placed on 02/12/[redacted], and it is still pending as of 07/12/[redacted]. With Christmas approaching, I am concerned that my presents for my brothers may not arrive on time. I would really appreciate it if you could expedite my order to ensure timely delivery. Thank you, Ruairi.

Hello, my name is Stefaniya. I made a purchase on Friday, November 29th with order number GEU[redacted]24. I realized I made a mistake with my post code and contacted customer service via email. Two days ago, I received an email confirming my request was sent to the appropriate department. It has been a week since I placed my order, and I am frustrated with the delay. I am eager to know the status of my purchase and when I can expect to receive it.

Hello, I am Mrs. D.G. Corinne. I placed order number GUE[redacted]98 on Friday, November 29th with a Black Friday discount of -35%. I just checked the tracking of my order and noticed that you have canceled it. I would like to know the reason for this. I did not request the cancellation; my payment is pending on PayPal. I kindly request that you send me the PEONY LOGO Printed bag in black with the same -35% discount as it is a Christmas gift. I am eagerly awaiting your response and especially your explanations. Best regards, Mrs. D.G. Corinne

I purchased a top from the Guess website on 30/11/19 with order number GEU[redacted]1 for $34.20. After receiving a confirmation email, I expected another email regarding the dispatch, but it never arrived. Upon checking, I discovered that the item is out of stock, and I won't receive it. Despite this, Guess has already deducted the money from my account. I am seeking assistance in obtaining a refund for the item.

Hallo, ich habe am 8.12. eine Geldbörse bestellt (Bestellnummer #GEU[redacted]02). Leider steht der Status noch auf "in Bearbeitung". Könnten Sie bitte überprüfen, was passiert ist? Falls Sie den Artikel nicht vorrätig haben, stornieren Sie bitte die Bestellung und erstatten Sie mir das Geld. Bitte geben Sie mir Bescheid, falls der Artikel nicht versendet wird, da ich sonst ein neues Geschenk suchen muss. Vielen Dank im Voraus.

I am based in the UK, and I recently visited your store in Frankfurt, Germany. I purchased two jumpers, one of which I have worn. After wearing it for just half an hour, I noticed the material constantly snagging on the diamanté detail on the front. This item cost €79.99, and I usually buy clothing with the environment in mind for longer use, so I don't mind spending a little extra. Unfortunately, I will not be able to wear this garment again, which is a shame as I really liked it. I am looking forward to your response regarding a solution to this problem. Thank you. - Mrs. T Harfield

Subject: Urgent Resolution Needed for Order GEU[redacted]74 Dear [redacted], I am contacting you regarding order GEU[redacted]74, for which I paid extra for 24/48-hour delivery. After receiving a DHL tracking number [redacted] from you, I reached out to DHL, but they have no record of this tracking number. I am very disappointed that my order, intended as a Christmas present, has not been delivered promptly. I kindly request that you urgently provide information on the whereabouts of my order and consider reimbursing the delivery charges. Your swift action in resolving this matter would be greatly appreciated. Thank you in advance for your prompt attention to this issue. Best Regards, Steve

I purchased a bag on Wednesday, December 18th with an expected delivery date of December 24th. However, DHL notified me of delays and mentioned it would arrive on Friday, December 27th. Disappointingly, it has not arrived yet, despite daily emails indicating it would come the next working day. The continuous postponement has now led to it missing Christmas and potentially New Year's. This situation is unacceptable. I am requesting a refund since it appears the chosen company is unable to fulfill its duties adequately. My parcel number is [redacted][redacted].

Hello, I am having trouble logging into my account to process a return for an item. Even though I received the order confirmation on the same email address, it is not recognized on the website. I am unable to reset my password as well. My order number is [redacted] 7 78. Can you please provide a contact number or reach out to me at 07[redacted]79? Thank you. Sincerely, Michelle F.

Hello, I ordered a bag from you on 6.12.[redacted] and received it. The item number is GEU[redacted]80. The bag seemed fine at first, but the shoulder strap tore the next day when I used it. I have contacted customer service twice through your website but have not received a response. I would like to return the item to you for repair, a replacement bag, or a refund of the payment I made through Paypal. I now need to know who to contact or please provide me with the address where I can send the bag.

I'm experiencing extreme frustration after struggling for hours to purchase a pair of boots. After attempting to proceed to the payment page, it fails to load, preventing me from completing my purchase. This has been an incredibly disappointing experience, leaving me unable to access customer service due to the obstructed bag icon. The specific item in question is the JELLY GENUINE LEATHER ANKLE BOOT with code number FL7JEYLEA10, priced at £97.00 after a 30% discount from £[redacted].00.

My brother bought a purse for me for Christmas, but we encountered some issues with the orders. Initially, the item seemed unavailable even though it didn't indicate it was out of stock. We attempted another purchase with a different card, receiving a shipping confirmation followed by an email stating unavailability. Both orders were then canceled, but my card was refunded promptly while my brother's card has not been refunded. I am unsure if either order actually went through. I seek clarification on the availability of the Guess Paris Shoulder Bag in Black. My name is M. Knight, and the order numbers are GUS[redacted]8 and GUS[redacted]0.

I encountered an issue placing an order on your website last Saturday. The order was under the name Sevinj Ahmadova at 20:14. Despite the money being deducted from my account, the order was not confirmed, and the funds have yet to be refunded. Consequently, I am unable to shop on your site. My zip code is 19[redacted], and my address is [redacted] Cornell Dr Ste C3, [redacted] STAR EXPRESS, Wilmington, DE. Kindly assist me in resolving this matter. I intended to purchase the Stephi girlfriend satchel, Stephi wallet, and Mini me shoulder bag. An amount of $[redacted].42 was debited from my card during the transaction, and I am yet to receive a refund. It seems the funds were taken for a product I didn't purchase.

Good evening, I placed an order online at Guess using a friend's email address. However, I have not received an order confirmation and the payment has not been deducted from the account. My bank advised me to contact you to arrange for a refund of the payment. It seems the order is in process, and the money has been withdrawn twice. I am unsure of what steps to take next. Could you please assist me in canceling the order and refunding my money?

Hello, I recently received a bag for my birthday just before Christmas, and I have only used it a few times. Unfortunately, the handle near where the rings are attached is breaking, specifically the leather around the rings. I took it back to the shop where it was purchased, Urso Moda in Ribera, Agrigento, Italy. They contacted you via email, but after over 3 weeks, the reply was that no one else has reported this issue, so there's nothing that can be done. I find this situation disappointing considering the cost of the bag and the brand's reputation. I didn't seek a refund, but I would like a different bag as the current one is becoming unusable due to fear of the handles breaking. I have the receipt and would appreciate any assistance you can provide. Thank you.

I reached out to Guess regarding my order placed a week ago, with standard delivery supposed to take 5 days. I haven't received it yet. The only way to contact them seems to be via email, which is inconvenient. I was told the delay is due to COVID, which is understandable, but my frustration lies in not being informed about it. I wanted to cancel my order, but I was told it's too late. I asked for a Manager to contact me, but that hasn't happened. This lack of communication and service is disappointing. I will never shop at Guess again and will return the bag once it arrives, if it ever does. I plan to order a Louis Vuitton handbag from a company that values its customers. The service I've received from Guess is far from satisfactory, especially for a designer brand.

I attempted to purchase a pair of boots priced at £[redacted] with the applied discount. You mentioned that my card details were invalid and requested correct information, despite providing the accurate details. Upon checking my bank account, I noticed that you have charged me twice, totaling £[redacted], without completing the order due to the alleged invalid card details. No confirmation email was received for the purchase. I request a call tomorrow morning to address and resolve this issue promptly before taking legal action. Your handling of this situation has caused unnecessary stress on my end.

Hello, I have sent several emails but so far have not received any responses regarding my order number GE[redacted]3 from 12/12/[redacted]. I am unable to track its shipment and there has been no progress. I did not receive an order confirmation email even though the order was placed successfully. This is a Christmas gift, and I would like to know if it will arrive on time as the delivery was supposed to be between 2-4 business days. Thank you for your attention to my email.