Hello, I placed a grubhub order for my favorite restaurant to be delivered around the s...

GetHuman4314483's customer service issue with Grubhub from March 2020

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The issue in GetHuman4314483's own words
Hello, I placed a grubhub order for my favorite restaurant to be delivered around the same time I would arrive to the airport since it was in the opposite direction. It said it would arrive to me between *:**-*:**. I arrived at the airport at *pm and waited to go through security until the food was delivered. I was hoping for the earlier estimates I have been waiting *:** minutes now and all the while watched the delivery person pass the restaurant, not post that he had picked up the order, and subsequently begin on the route that would take ** minutes for delivery rather than ** minutes. I called to suggest he turn around and take the highway for the quicker route and let him know I was trying to catch a flight. Instead, he turned in the complete opposite direction of me and went to the highway entrance ** min out of the way of where he was... maybe he is new to this... new student driver? **I’m shocked and frustrated as this is the second time in a row my grubhub delivery has ** minutes or more late. Last time I did not make a complaint about it. I wasn’t aware one could watch the driver and see why it was delayed. I saw today that the late order could have been avoided multiple times, as I am sure the previous one could have as well. Please do not force customers to tip in advance for horrible service and not require your drivers to use a map*gps service for minimum driving time.

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Customer service issue
Reported by GetHuman4314483
Mar 1st, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 306 others
0 customers following this


GetHuman4314483 started working on this issue
Mar 1st, 2020 11:39pm

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