Order ********-*********I received an email that my order was updated with an extra...

GetHuman-grubhub's customer service issue with Grubhub.com from September 2018

79 similar
0 following
Help with my Grubhub.com issue
First: share to improve GetHuman-grubhub's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-grubhub to get a Grubhub.com rep on the line!
Always use the GetHuman Phone tocall Grubhub.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-grubhub may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-grubhub's own words
Order ********-*********I received an email that my order was updated with an extra $* charge for brown rice, which I did not know was an extra charge, and only one of the two rice packs was brown, the other is white. But the email did not include an updated receipt. I need a correct email receipt. I tried four times to contact customer support by chat, each with excessive wait times. The agents could not send me an updated*correct email receipt. I tried calling but again the wait time is excessive and I can't hang around on the phone, I am working. The problem with the receipt was a minor inconvenience, but the complete lack of customer support os infuriating. Frankly, with so much competition in the restaurant delivery space, I am baffled that you don't provide a way to actually reach you to resolve a problem. You are driving customers to Amazon Restaurants, Uber Eats, PostMates, Door Dash, etc.**--Randall
GetHuman-grubhub did not yet indicate what Grubhub.com should do to make this right.
I have an issue with Grubhub.com too
How GetHuman-grubhub fixed the problem
We are waiting for GetHuman-grubhub to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Grubhub.com's attention and get better help faster. Tap below to get started.
Having Grubhub.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Grubhub.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-grubhub fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-grubhub
Sep 26th, 2018 - 4 mons ago
I have an issue with Grubhub.com too
Not resolved
Seen by 4 customers so far
Similar issue to 79 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-grubhub started working on this issue
Sep 26th, 2018 1:10am